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Frequently Asked Questions

 and

 Answers

  

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General Information About El Nativo Growers 

 

Q:  Are all of the plants that El Nativo Growers sells California native plants?   

 

A:  At El Nativo Growers, we grow a variety of plant species including California native plants, succulents, Australian native plants, ornamental grasses, and plant species from Mediterranean regions/climates around the world. Although California native plants make up a significant portion of our physical inventory, they represent about 30-40% of our overall species list depending on the particular year.

 

 

Q:  Are all of the plants that you grow drought tolerant or water-wise?   

 

A:  Although the majority of our plant material would be considered water-wise or drought tolerant, we grow a large number of species that do not fit this description. These include a sizable group of water loving plants used in landscape water features including many California native plants that require significant amounts of water to survive (riparian plants, wetland plants, etc). Drought tolerance is a relative term. Among the species that we grow, there is a very large range of drought tolerance from naturalized material (no supplemental water required once established) to fairly regular summer water (1-2 x per week depending on exact site conditions).

 

 

Q:  Since you do not grow all California native plants, where did the name El Nativo  Growers originate?   

 

A:  The name El Nativo was in the first owner’s family for many years. His family owed/operated a local Southern California restaurant called El Nativo for a number of years. When this company was started and would be emphasizing California native and water-wise plants, the owner felt it was fitting to name the company El Nativo Growers, Inc. In 2016, El Nativo Growers, Inc. was sold to Ironwood Unlimited, Inc. Ironwood Unlimited, Inc. now does business as El Nativo Growers.

 

 

Q:  I am very interested in the species that you grow. How can I obtain additional information about these species?   

 

A:  There are a variety of methods that you can receive information about the material we grow. Our website is the reasonable to start. There are a number of large format and small format pamphlets that give specific information about a variety of species that we grow. Please note that not all of the species listed on our website are currently available and/or in active production. Feel free to print copies of these PDF files.  If you have specific questions that are not answered through our website, please either call a salesperson in our main office or send your question to: sales@elnativogrowers.com. We make all attempts to answer email inquiries within 24 hours of receipt, Monday through Friday. Currently, we are able to answer email questions from qualified wholesale customers only. Although we will attempt to answer questions from the general public, our volume and specific focus may not allow for it.

 

 

Q:  Our your yards open for general viewing? 

 

A:  Unfortunately, we have had to close our yards to general viewing for a number of reasons. Please send you specific inquiries to sales@elnativogrowers.com and a salesperson will respond as soon as possible.

 

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Order and Delivery Information

 

Q:  Is all of the material that is listed on your availability lists currently available?  

 

A:  Our availability lists are not real-time and represent the availability at the time of the list was published. Availability changes daily and some items sell out very quickly. We do our best to update the priced (password protected) availability list a couple of times per month. The un-priced list is only updated one time per month. It is recommended to double-check availability by sending an email to sales@elnativogrowers.com with your inquiry before placing an order.

 

Q:  What is your minimum order size?  

 

A:  We have no minimum for customer will calls from our main yard in Azusa. You may will call one plant to many thousand. For deliveries, we have a graded minimum order scale based on the delivery location. A summary of this information can be found on our Placing Orders page.

 

 

Q:  Where can I pick up the plants that I have ordered?  

 

A:  Your plants may be picked up at our facility located in Azusa, CA. Orders placed by 12 P.M. the day prior can be picked up the following day after 7:30 A.M, Monday through Friday.  Please click on the link here for a map and directions. Please do not arrive at the yard unless your will call has been confirmed through a salesperson.

 

 

Q:  When can I pick up the plants that I have ordered?  

 

A:  You may pick up your ordered plants Monday through Friday between 7:30 A.M. to 11 A.M. and 11:30 A.M. to 2:30 P.M. (and Saturday between 7:00 A.M. and 11:30 A.M. with prior confirmation from your salesperson)  in our facility in Azusa. 

 

Q:  May I come to the Azusa facility and pickup plants that I have not previously ordered?  

 

A:  We are not able to process orders that have not been previously placed as a general policy. There are times when we can facilitate the request and fulfill the on demand order but there may be a significant delay depending on the current level of activity at the operation. Your salesperson will provide you with an estimate of the time it will take to process the order. Field personnel are not authorized to make any direct sales. Please contact your salesperson to place your order.

 

 

Q:  What types of payment do you accept?  

 

A:  At present, we accept exact cash,  company checks, cashier’s checks, money orders, Visa, MasterCard, Discover, and American Express as forms of payment. Payment is C.O.D. unless you have an established and active account with El Nativo Growers. If you wish to pay with a credit card, please make arrangements with your salesperson before your delivery or will call. Drivers and field personnel are not able to process credit card transactions.

 

 

Q:  Will there be someone to help me load my truck?  

 

A:  We will provide assistance to load plant materials into your vehicle. We are not able to load material larger than 15g manually. If you are picking up 24" material, please bring a vehicle with a lift gate or that can be safely loaded with a skip loader.

 

 

Q:  What do I do if my order does not meet the minimum for delivery?  

 

A: There are a variety of options that we can offer to get you the material you need for smaller orders. We are often able to ‘piggy back’ orders onto trucks that are making other deliveries in similar areas. In this case, your delivery may be delayed until we have a truck in the area. Freight charges will always still apply. In fact, in many cases the freight charge will be higher than those listed on our delivery guidelines sheet depending on your final order size and the exact delivery location.

 

Q:  I am outside of your normal delivery area.  Is it still possible to receive a delivery?

 

A:  Although our main distribution area is within the major Southern California Counties, we are able to deliver throughout the state of California with prior arrangements. In general we are only able to ship full trucks and additional freight charges usually apply. We do not have trucks making regular routes to Central or Northern California.

 

 

Q:  Can you hold plant material for me for future delivery?  

 

A:  Please click here for information about securing material for future delivery.

 

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Customer Information 

 

Q:  How do I determine if I am a wholesale customer and eligible to receive wholesale pricing?  

 

A:  Please click here to determine if you meet the criteria for wholesale customer status.   We currently use an honor system in relation to this issue and do not require wholesale customers to show a business license, contractor’s license or other proof of status. We ask that you respect this system. If you do not meet the criteria for wholesale customers, please click on the following link to go to our Retail Public page.   

 

Q: How can I get the most accurate quote for the material that I would like to purchase for a current or future job?

 

A: Please click on this link to read about the different variables that affect the quotation process.  Click here.

 

Q:  How do I get a credit account?  

 

A:  If you would like to apply for a NET 30 credit account, please contact our office or your salesperson directly for the necessary paperwork and instructions. In general, it takes approximately 10 business days to approve or decline an application for credit depending on the response time of your credit references. In order to keep an NET account active, you must keep your account current and purchase from El Nativo Growers regularly. Un-utilized NET accounts will revert to COD if there is no activity for a six month period. You may reapply for credit at that time. 

 

 

Q:  Do you give quantity discounts?  

 

A:  At El Nativo Growers, we may offer discounts on our material for a variety reasons including quantity, quality, surplus stock, current market conditions, etc. Please contact your salesperson directly for any discounts that may be offered on your specific project list.

 

 

Q:  My project requires that an inspector or another person individually tag the plant material we need for a project. How do I make arrangements? 

 

A:  If you are tagging 15 gallon material or above, please contact your salesperson to make arrangements to visit the yard where your material is located. Inform your salesperson the color of your tape and the material that you will be tagging.  Unknown/unannounced tags are removed promptly to prevent confusion in our growing areas.  At this time we do not allow hand picking of material smaller than a 15 gallon. If your project requires pre-delivery inspection, we will consolidate all of the material to our shipping area for inspection. In this case, please provide a minimum of 48 hours notice and contact your salesperson to make specific arrangements.

 

 

Q:  Do you allow hand picking/specific selection of plant material?  

 

A:  We allow hand picking/specific selection of 15 gallon material and larger only with prior arrangements with your salesperson. At this time we do not allow hand picking of material smaller than a 15 gallon. Our field crews are trained to pull quality material to match each order. If you would like to view your order before it is shipped, please contact your salesperson at least 48 hours before the scheduled delivery to make arrangements.

 

 

Q:  Do you broker material?  

 

A:  We are able to broker material on a case by case basis when it is sensible for both parties. We work with a wide-range of growers to fulfill your requests  when appropriate. We do not handle material larger than 24" boxes under any circumstances.

 

 

Q:  Do you ship plants via Federal Express, UPS, etc?  

 

A:  At this time we do not ship plants by any method other than our own or third party trucking. The vast majority of deliveries are made in our own trucks.

 

 

Q:  Do you buy back used containers?  

 

A:  As a general rule, we do not buy back used containers. Please contact your salesperson if you have a specific request that we may be able to fulfill.

 

 

Q:  What is your return policy?  

 

A:  All claims must be made within three days of receipt of the plant material.  All of our terms and conditions can be found on the reverse of each invoice and/or delivery ticket. Certain returns are subject to a 15% restocking fee. A 35% restocking charge and return freight will apply if material was previously approved through photographic or physical inspection and subsequently returned.

 

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Please send your comments and questions to sales@elnativogrowers.com

El Nativo Growers.  All rights reserved © 2017

Phone (626) 969-8449  *  Fax (626) 969-7299

This page was last updated on 07/05/2017