Hours, Terms and Conditions
At El Nativo Growers we can take orders via phone, fax, or e-mail. Once your order has been received, a sales representative will call or email you to confirm your order and set up a delivery or will-call date.
Please consider the following to help expedite your availability requests and/or orders:
1. Whenever possible, please provide us with 24 hour notice before picking up an order. We happily consolidate your order to our Azusa facility from our various growing grounds. Our cutoff time for all orders is 12:00 P.M. the day prior to your pickup. All material will be available for pickup after 7:30 A.M. on the scheduled pick up day, Monday through Friday. Saturday will call may be available. Please check with your salesperson.
2. If you require a job-site delivery, please provide us with 48 hours notice if possible. Although we will attempt to accommodate all next day delivery requests, there are times of the year when our trucks are regularly booked and we may have to bump your delivery to the next available date. In almost all cases, a 48 hour notice will secure your delivery date and time.
3. Please remember that we bid all material on a per project basis. Please fax or e-mail your availability requests to obtain the most accurate and up to date availability and pricing. We give discounts for large quantities, marginal quality, etc. Please make sure sure availability request includes the taxonomic name, container size, and quantity required for each item. If you are looking for a job-site delivery, please include the delivery address and desired delivery date.
General: Terms are C.O.D. unless you have an approved credit account with us. Credit applications are available upon request. They can usually be processed within 10 business days depending on the response time of the credit references.
Hours: Our growing grounds and wholesale yards are closed for general viewing. Business hours are Monday-Friday, 7:30 A.M. to 3:30 P.M. Will Call hours are Monday-Friday, 7:30 A.M. to 2:30 P.M.
Delivery: We will provide curbside delivery of any order that meets our minimum. However, our drivers are not responsible for placing the plants on your job site. We ask for your assistance unloading all deliveries. Please consider access to the site and available unloading equipment before arranging delivery. Access roads to your delivery site must be able to accommodate a 24' truck with a minimum of 14' clearance. Our drivers will not participate in dangerous unloading procedures.
Delivery Fees: El Nativo Growers provides deliveries throughout Southern California when your orders meet our minimums. If the order does not meet our minimums for free delivery, a modest delivery charge will apply. Delivery fees are subject to change without notice. Please contact a sales representative for details.
Outside our regular service area: Please inquire.
Claims: All deliveries should be inspected and stored properly on arrival. Any problems should be brought to the attention of the driver immediately.
Non-warranty: Although we attempt to grow all of our material true to name, El Nativo Growers gives no warranty, expressed or implied as to the variety description, productivity, salability or results from planting or transplanting our stock.
Please send your comments and questions to firstname.lastname@example.org
El Nativo Growers. All rights reserved © 2016
Phone (626) 969-8449 * Fax (626) 969-7299
This page was last updated on 09/05/2016